Frequently Asked Questions
Everything you need to know about your Radley London experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the courier's website.
What is your return policy?
We offer a 28-day return period for all full-priced items. Products must be returned in their original condition with all tags and protective packaging intact.
Are your leather handbags covered by a warranty?
Yes, all Radley London handbags and purses come with a 12-month guarantee against manufacturing faults to ensure the highest quality standards.
Do you offer international shipping?
We ship to many countries worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at the checkout stage.
How should I care for my Radley leather bag?
To keep your leather looking its best, we recommend using a leather cream or protector spray specifically designed for high-quality leather and avoiding prolonged exposure to direct sunlight or moisture.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.